Data Breach FAQ

    Frequently Asked Questions: Intelliloan Data Breach

    1. What happened in the Intelliloan data breach?

    Intelliloan identified unauthorized activity on March 29, 2025, in its computer network. We secured and remediated the compromise, engaged additional third-party experts, hardened and enhanced our data security, commenced an investigation, and have notified those affected by mail. We have collaborated with law enforcement regarding this incident. Unfortunately, these types of incidents have become commonplace and impact organizations of all sizes.

    2. Who was affected?

    Certain customers and employees were affected by the incident.

    3. What information may have been accessed?

    Personal information of those affected was involved. We have no evidence that any personal information has been misused as a result of the incident.

    4. How will I know if I was impacted?

    We have notified impacted individuals by mail in accordance with regulatory requirements and provided credit monitoring services.

    5. Is credit monitoring provided?

    Impacted individuals were provided with credit monitoring services.

    6. What can I do to protect my financial information?

    • • Monitor your financial accounts
    • • Watch for suspicious emails or phone calls
    • • Review your credit reports
    • • Consider placing a fraud alert or credit freeze

    7. What resources are available to protect myself?

    Credit Report: Consumers are entitled to one free credit report annually from each of the three major credit reporting bureaus. To order your free report, visit www.annualcreditreport.com.
    Fraud Alert: You can place fraud alerts with the three major credit bureaus by phone or online. A fraud alert makes it harder for someone to open new accounts in your name.
    Security Freeze: A security freeze is intended to prevent credit, loans, and services from being approved in your name without your consent. You can request a security freeze from each of the three credit bureaus below:
    IRS PIN: An Identity Protection PIN (IP PIN) is a six-digit number that prevents someone else from filing a tax return using your Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN). The IP PIN is known only to you and the IRS. Learn more at: IRS IP PIN Information.
    FTC Identity Theft Protection: Additional guidance on preventing and addressing identity theft is available at: FTC Identity Theft Resources.

    8. What is being done to prevent future incidents?

    We take this incident seriously and are committed to the strength of our systems’ security to prevent a similar event from occurring in the future. We are also focused on continuous awareness training and assessment of our data security.
    Additional information:
    Data Breach Incident

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